Shipping Policy

Our shipping policy was updated on 01-11-2022.InterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Disclaimer:
  • ●"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Oddity Healthcare Private Limited
  • ●"Goods" refers to the items offered for sale on the Service. ●"Orders" means a request by You to purchase Goods from Us. ●"Service" refers to the Website. ●"Website" refers to Bold Care, accessible from https://www.boldcare.in
  • ●"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Thank you for visiting and shopping at Bold Care. The following terms and conditions constitute our Shipping Policy
At Bold Care, we do our best to ensure that orders are shipped and delivered to customers as soon as possible. We follow a process to ensure that all orders are shipped properly and get delivered within the timeline. For online orders that don't require a prescription from a doctor:- Orders are shipped the same day if placed before 12pm, and shipped the next day if placed after 12pm. - Orders are picked up via our third-party shipping aggregator and delivered within 2-4 days by our shipping partner. We have warehouses at Mumbai, Delhi, Bangalore, Hyderabad, and Kolkata. This ensures that we can provide 2-day delivery in the state with the warehouse and 3-4 day delivery in the states around that warehouse. For remote locations in India, like Jammu & Kashmir and the North East, deliveries can take upto 6 days.For Cash-On-Delivery orders that don't require a prescription from a doctor:- Customers will receive an order confirmation call from the customer support team to verify and confirm the customers address. - Once confirmed, orders are shipped the same day if confirmed before 12pm, and shipped the next day if confirmed after 12pm. In the scenario that a customer isn't available via call and hasn't confirmed their order, we make 2 more attempts before dispatching the order. - Orders are picked up via our third-party shipping aggregator and delivered within 2-4 days by our shipping partner. We have warehouses at Mumbai, Delhi, Bangalore, Hyderabad, and Kolkata. This ensures that we can provide 2-day delivery in the state with the warehouse and 3-4 day delivery in the states around that warehouse. For remote locations in India, like Jammu & Kashmir and the North East, deliveries can take upto 6 days.For orders that require a prescription from a doctor:- Personal assistants assigned to the customer will coordinate between the customer and our panel of expert doctors to set up a free doctor consultation via phonecall. Post the consultation, the prescription is shared by the doctor and changes are made to the customers order if needed. If additional payment is needed, payment links are shared to the customer. If the customer has paid additional amount before the consultation, the additional amount is refunded. - Orders are shipped the same day if the prescription process is completed before 12pm, and shipped the next day if done after 12pm. - Orders are picked up via our third-party shipping aggregator and delivered within 2-4 days by our shipping partner. We have warehouses at Mumbai, Delhi, Bangalore, Hyderabad, and Kolkata. This ensures that we can provide 2-day delivery in the state with the warehouse and 3-4 day delivery in the states around that warehouse. For remote locations in India, like Jammu & Kashmir and the North East, deliveries can take upto 6 days.Shipping ChargesShipping charges for Your Orders will be calculated and displayed at checkout.- Online payment: FREE shipping- COD payment: ₹75Delivery delays can occasionally occurShipping CoverageWe only ship to addresses in India and cover most of the delivery pincodes in the country. If your pincode is not servicable, then Our customer service team will contact you.Shipment confirmation & Order tracking You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.Contact UsIf you have any questions about this Shipping Policy, You can contact Us:
  • ●By visiting this page on our website: https://www.boldcare.in
  • ●By sending us an email: [email protected]
507/508 NMS Titanium,Sector-15, CBD Belapur,Navi Mumbai, 400614Maharashtra